Shipping policy
Free & Absolutely Safe
Every order from Mary Le is carefully packaged and free of charge, ensuring absolute integrity and confidentiality.
Customers will receive a delivery confirmation email with details, including a tracking number, once the order is completed.
- Standard delivery: 1-3 business days in Vietnam. For customers in foreign areas, shipping time is about 7-14 business days depending on the delivery area, please contact Mary Le customer service for support. To ensure safety, all orders require the recipient's signature upon delivery.
- Special orders (Ex: engagement rings, custom designs): We will officially notify customers depending on the special design processing time to complete the exquisite handmade order.
Special Shipping Policy – Mary Le Privilege Delivery
For all customers in Hanoi and neighboring provinces such as Bac Ninh, Hung Yen, Vinh Phuc, Hai Duong, Hai Phong. Mary Le provides door-to-door delivery service by our team of experts. Not just a simple delivery, this is a respectful ceremony of sending:
- Orders will be personally delivered to customers by Mary Le's senior staff.
- Services are performed to the highest standards, affirming respect and gratitude for customers as confidants and influencers.
In special cases, Mary Le is willing to arrange luxury cars to deliver jewelry to customers, demonstrating the class and uniqueness of the brand.
Cargo insurance
All Mary Le orders are 100% insured until delivered to the customer, ensuring that all risks of loss or damage during transportation are protected.
Customer Support
If you have any questions or need assistance, please contact Customer Service:
- Email: Mary Le.official@gmail.com
- Boutique Headquarters: 66 Viet Hung street, Ha Noi, Vietnam
- Phone: +84 584 799 799 Or +84 584 66 88 99
Our team is available to assist you from Monday to Saturday, 9:00 – 17:30 (GMT+7).