FAQs
Frequently Asked Questions
Shopping
1. How should customers order on the website Marylediamond.com?
Shopping on Mary Le website is simple and secure. Customers can select products and add them to their shopping cart by clicking on the "Add to Cart" button. To complete the order, simply follow the instructions during the checkout process. Mary Le also offers the option to order over the phone or make an appointment with us. Please call our Customer Service Department at +84 584 799 799 (Vietnam) or +84 584 668 899 (International) to place your order.
2. What additional message would the customer like to send?
Mary Le has a service to personalize the customer's message attached as a gift, this message will be printed on the card. For more details, please contact Customer Service Department at +84 584 799 799 (Vietnam) or +84 584 668 899 (International) for support and advice.
3. Does Mary Le provide product size adjustment service?
Yes, we do offer custom sizing support for our brand's specialty products to suit our customers. For more details, please contact our Customer Service Department at +84 584 799 799 (Vietnam) or +84 584 668 899 (International) for support and advice.
- Scope of application: Size adjustment service applies to special product models belonging to the designated collection of High Jewelry Collection.
- Within the first 30 days from the date of purchase, you are entitled to one (01) free size adjustment. After this period, any subsequent size adjustments or adjustments outside the scope of free support will be charged depending on the level of adjustment and product condition.
- Exception: Some products with special designs, complex diamonds or unique products may not be able to be resized. In this case, Mary Le specialist will advise specifically before purchasing.
Contact support: Please contact Customer Service at +84 584 799 799 for detailed advice on products and applicable policies.
4. Policy and Cookies
Mary Le takes customer privacy seriously. To learn more about how we handle and protect customer data, please visit our Privacy Policy and Cookie Policy.
About Mary Le
1. How can I schedule a product consultation with Mary Le?
You can book an appointment for a consultation with Mary Le at our Boutique on our website by clicking on the "Book An Appointment" button on the home page. Alternatively, you can contact our Customer Service Department at +84 584 799 799 for support and advice.
2. How is Mary Le responsible for diamond product certificates?
All products from the Mary Le brand are tested and certified by GIA, and have GIA certificates to confirm the authenticity of the product.
3. What is GIA certificate?
Issued by the Gemological Institute of America (GIA), an independent laboratory and the world's leading authority on diamonds, the GIA certification is a record of a diamond's quality and character. The certification is issued after the diamond has been inspected and evaluated by the organization.
4. What is special about diamond products from the Mary Le brand?
Mary Le diamonds are selected through a strict inspection process by GIA - the world's leading prestigious inspection organization, with the desire to honor unique beauty. Only diamonds with rare weight, reaching perfect standards in every cut, color and purity are selected to become worthy works to collect.