Frequently Asked Questions - FAQs
Shopping
1. How should customers place orders on the Marylediamond.com website?
Shopping on the Mary Le website is simple and secure. Customers can select products and add them to their cart by clicking the "Add to cart" button. To complete the order, simply follow the instructions during checkout. Mary Le also offers the option to order by phone or schedule an appointment with us. Please call Customer Service at +84 584 799 799 (Vietnam) or +84 584 668 899 (International) to place your order.
2. How would the customer like to send additional messages?
Mary Le offers a personalized message service where customers can include their own message as a gift, which will be printed on the card. For more details, please contact Customer Service at +84 584 799 799 (Vietnam) or +84 584 668 899 (International) for assistance and advice.
3. Does Mary Le offer a product sizing adjustment service?
Yes, we offer product size adjustments for our special edition products to better suit customer needs. For more details, please contact our Customer Service Department at +84 584 799 799 (Vietnam) or +84 584 668 899 (International) for assistance and advice.
- Scope of application: The resizing service applies to specific product models from Mary Le's High Jewelry 's designated collection.
- Within the first 30 days from the date of purchase, you are entitled to one (01) free size adjustment. After that period, subsequent size adjustments or those outside the free support area will be charged depending on the extent of the adjustment and the condition of the product.
- Exception: Some products with unique designs, intricate diamond settings, or one-of-a-kind pieces may not be resized. In such cases, specialist Mary Le will provide specific advice before purchase.
Contact support: Please contact our Customer Service Department at +84 584 799 799 (Vietnam) or +84 584 668 899 (International) for detailed product information and applicable policies.
4. Policies and Cookies
Mary Le always values customer privacy. To learn more about how we handle and protect customer data, please visit our Privacy Policy and Cookie Policy .
About Mary Le
1. How can I schedule a product consultation with Mary Le?
You can book an appointment with Mary Le at our boutique on our website by clicking the "Book An Appointment" button on the homepage. Alternatively, you can contact Customer Service at +84 584 799 799 for assistance and advice.
2. What is Mary Le's responsibility regarding diamond product certificates?
All products from the Mary Le brand are tested and certified by GIA, and come with a GIA certificate to confirm their authenticity.
3. What is a GIA certificate?
Issued by the Gemological Institute of America (GIA), an independent laboratory and the world's leading diamond authority, a GIA certificate is a document acknowledging the quality and characteristics of a diamond. This certificate is issued after the diamond has been inspected and evaluated by the organization.
4. What makes diamond products from the Mary Le brand special?
Mary Le diamonds are meticulously selected through the rigorous certification process of GIA - the world's leading and most prestigious certification organization. Driven by the aspiration to celebrate unique beauty, only diamonds of exceptional weight and meeting the highest standards in every cut, color, and clarity are chosen to become worthy collector's pieces.